CONTROL
PANEL
SmarterMail F.A.Q.
What is SmarterMail?
SmarterMail is a web based mail program developed by Smartertools.
The web based interface allows you to manage your email
users as well as send, receive and store email information.
SmarterMail has an easy to use interface that includes spam
filters as well as multi-language support.
Can I login from any computer to check my email?
Yes. As long as your computer has a connection to the internet
you are able to login to the SmarterMail web interface to
access your mail accounts.
How much space do I get with my email account?
Each domain name can store up to 1 Gig of email messages.
The administrator can divide this space up between his users.
Each user can have a maximum of 100 Megs. The SmarterMail
web interface provides reporting features that allow you
to monitor the size of each users mailbox.
Can I manage my SmarterMail account through the Customer
Control Panel?
Within the control panel you have the ability to create
and manage users as well as login to the SmarterMail web
interface.
Can I use a third party program with my SmarterMail account?
Our SmarterMail servers are configured to allow POP3 conenctions
from 3rd party programs like Microsoft Outlook or Netscape
Mail.
How do I access my
mail from the web
From an internet connected computer, open your favorite
web browser.
Enter the address as http://mail.domainname.xyz
* User Name: your full email address
* Password: the password for the email address
Click Ok.
How do I configure
Microsoft Outlook mail client
In Outlook, go to the Tools menu and click on Email Accounts.
Select Add a new email account and then click Next.
Select POP3 and then click Next.
Enter your email information:
* Your Name: your name
* Email Address: the email address the messages will be
sent from
* Incoming Mail server (POP3): mail.domainname.xyz
* Outgoing Mail server (SMTP): mail.domainname.xyz
* User Name: the email address used to login to the webmail
interface
* Password: the password for the email address
Click on More Settings and Select the Outgoing Server Tab.
Check My outgoing server (SMTP) requires authentication.
Select Use same settings as my incoming mail server.
Click Ok. Click Next. Click Finish.
How do I configure
Microsoft Outlook Express mail client
In Outlook Express, go to the Tools menu. Click on Accounts...
A box will appear. Click Add and select Mail.
Enter your name as you want it to appear on your emails
and click Next.
Put in your email address, which consists of a user you
set up in webmail and @yourdomain.xyz, and then click Next.
Server type is POP3 and incoming and outgoing mail servers
are mail.yourdomain.xyz (where yourdomain.xyz is your domain
name and extension such as .com). Click on Next.
Next, enter your email address for the Account Name. Enter
the password you set for this account. Note: Do NOT check
the box "Log on using Secure Password Authentication".
Click Next and then click Finish. After you click Finish,
you should see the following window. If not, go to the Tools
menu, and click on Accounts. After clicking Accounts the
window will appear. In this window, click on your domain
until it is highlighted, then click on Properties.
When the next screen appears, click on the Servers tab.
Under Outgoing Mail Server, check the box next to My server
requires authentication. Click Okay. Note: You MUST do this
step so you can send mail from your domain.
How do I configure
email aliases
An email alias is a virtual mail box for a domain, which
routes emails to another address directly without storing
them. An alias can be created only by the root user.
To create an email alias, please follow these steps:
1. Open a browser window go to http://mail.yourdomainname.com
2. Login as root@domainname.com with the password supplied
in your setup email.
3. From the Settings menu select Email Accounts.
4. Click Add Alias.
5. Enter the following information:
* Alias Name — enter the name for the alias.
* Emails — enter the email address(es) which will
receive the routed email messages (only one email address
per line)
6. Click Save.
How do I forward to another
address
When forwarding to another address, the email is first
received in your inbox and then a copy is sent to a specified
address. The original email remains in your inbox, unless
you instruct SmarterMail to delete the message.
To forward email automatically to another address, please
follow these steps:
1. Open a browser window and go to http://mail.yourdomainname.com
2. Login using your email address and password.
3. From Settings menu select My Settings.
4. Enter the forwarding address and click Save. If you
are forwarding to more than one address, use a comma to
separate the addresses. For example: user1@yourdomain.com,
user2@yourdomain.com, user3@yourdomain.com.
5. Check Delete message on forward if you want to have
the messages deleted after they are forwarded (otherwise
a copy of the message will remain on the mail server).
